Mi Kitchen Shipping Policy
At Mi Kitchen, we are committed to ensuring a seamless and reliable delivery process for all our valued customers. This Mi Kitchen shipping policy outlines important details about delivery times, shipping costs, tracking, and more to help you shop confidently with us.
1. Shipping Destinations
We deliver to all regions across Kenya. For international shipping inquiries, please contact our customer care team at mikitchenbiz@gmail.com or call +254706253753 for personalized support.
2. Shipping Times
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Nairobi & Nearby Areas: 1–3 business days
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Other Kenyan Regions: 3–7 business days (depending on location)
Please note that delays may occur due to public holidays, weather conditions, or courier issues. You will receive a tracking email once your package is shipped.
3. Shipping Costs
Shipping charges are calculated during checkout based on your delivery location and order weight/size.
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Standard Delivery: Variable rates shown at checkout
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Free Delivery: Orders above Ksh 5,000 (within Nairobi only)
4. Order Processing
Orders are processed within 1–2 business days after payment. Orders placed after 2 PM Friday or over the weekend are processed on the next business day.
Peak seasons or special promotions may slightly delay processing times.
5. Order Tracking
After your order is shipped, you’ll receive an email or SMS with a tracking number. Use this to track your package via our delivery partner’s portal.
6. Delivery Issues
For delayed deliveries or order concerns, contact us immediately. If your order status says “delivered” but you haven’t received it, notify us within 48 hours for quick assistance.
7. Damaged or Lost Packages
We package every order with care. If your product arrives damaged, contact us within 24 hours at mikitchenbiz@gmail.com with your order number and photos of the item.
Lost package? Reach out promptly, and we’ll coordinate with the courier to resolve the issue or replace your item if necessary.
8. Shipping Restrictions
Some items may be restricted from shipping due to size, weight, or compliance rules. If this applies to your order, we’ll inform you and offer alternative solutions.
9. Need Help?
For any concerns regarding the Mi Kitchen shipping policy or your delivery, don’t hesitate to contact our support team at mikitchenbiz@gmail.com or call +254706253753. We’re happy to help!